Siebel CRM OnDemand Web Self-Service Sample Directions

Here is how it all works:

First Page:

At the bottom of the first page is the area where you can specify what OnDemand Instance you would like to connect to, similar to the web lead demo. There is also a button there called Validate Instance. This checks for the existence of required and optional custom fields, and will tell you which ones you are missing. Note that when you "Save Values", it also performs this validation and presents you with details of what's missing. Note that the demo will still work fine if the only messages you see here are for the "optional" fields!

The following are the required and optional fields that are checked for:
        Web Self-Service Area (Required): Is a custom picklist for categorizing the solutions
        Externally Published (Optional): This is a check box on Solutions, If this customer field is defined then only solutions that have been marked as externally published will be displayed.
        Times Rated (Optional): This is a Custom Number on Solutions, which is needed if you want to have the Rate Solution Functionality on the solutions detail page. If it is not defined you will not get the portion of the screen that has the rating stuff.
        Web Access Password (Optional): A text field on Contact where the contact's web self-service password is stored. If this doesn't exist, a null password will be allowed.

Ask A Question:

The questions are associated to the email address of the person that raises the SR.
If this is the first time that email address is used, a contact is created and the password for that contact is set to blank (This can be changed in the sample code if a customer wants.) For demos, a good user to use is:
Doug Allen of the company Action Rentals, with email address dallen@actionrentals-od.com

My Past Questions

Passwords for pre-populated demo accounts (new dataset) is 'OnDemand' (Default password for new email addresses is blank).
If you select the “Email My Password” button it resets your password to “SelfService” (this can be changed in the sample code if a customer wants.)
Once you login you see all the Service request associated to the email address that was used to login.
Drilldown on SR title
      Add Note: You can Add a note to the SR
      Past Notes: you can see all the notes that have been added to the SR
      Posted Answers: You see all the Solutions that have been associated to the SR. To associate a Solution to an SR you must use the OnDemand UI.

Browse Answers

First you will see a list of solutions sorted by their rating
You can filter the results by using the Search Answers Section
The values in the Product dropdown are dynamic and linked to the picklist values defined in your instance
The values in the dropdown are retrieved once, if you change the values you will have to relaunch the Page to see them.